Q: Are you open for business?
A: Absolutely! Due to our continuous investment in the latest mortgage origination technologies, our team members and staff have successfully converted to working remotely and are ready to meet your home financing needs for both purchasing and refinancing a home! [Mention XLR8?]
Q: How much of the home financing process can be accomplished remotely?
A: All of it! Our company can conduct the entire financing process remotely via our on-line portal or our mobile app. Your local mortgage consultant can work with you over the phone to answer questions and discuss your financing options to help every step of the way.
Q: What can I do to prepare for buying a home, at home?
A: There are a number of steps you can take remotely including:
- Discuss your home financing options with us. Before you even begin shopping for a home, we can help you determine a purchase price, loan program, down payment, and monthly payment with which you are comfortable
- Ask your mortgage consultant for a list of documents needed for your loan process. Begin gathering these to get a head start.
- Build your home buying team. Research real estate professionals, title companies and home inspectors to determine the right fit for you
Q: How are property appraisals being conducted with regard to COVID-19?
A: We are concerned not only about your financial health, but also your personal health. In order to take precautions for COVID-19, driveby property appraisals are being conducted so that homeowners will not be in direct contact with appraisers.
Q: Who should I contact if I can’t make my current monthly mortgage payments?
A: While the loans we originate are sold to loan servicing companies, our commitment to you does not end at closing. In response to COVID-19, many banks are offering help to homeowners in need, and our mortgage consultants will gladly help you in getting onto the path you need for assistance
Q: What is loan forbearance, and should I consider it?
A: If you find yourself in need of financial relief, loan forbearance is an agreement between you and your loan servicer to postpone your mortgage payments in times of financial difficulty. Forbearance is not a gift, and the loan will still need to be paid. You should contact your loan servicer to discuss your options and decide whether forbearance is the right choice for you.